Q: How do I register for Bell Mobility's Customer Care Online and what are the benefits?A: To register for Bell Mobility's Customer Care Online, follow these steps:

1. Register for My Bell to create your bell.ca username and password
2. Log in to My Bell with your username and password
3. Select the Wireless radio button from the Select service to link page and click continue
4. Enter your cell number in the space provided and click continue.
5. Enter your name and account number as the appead on your paper bill
6. You'll have the option to add a nickname or description to the phone you have just registered. Your wireless service is now registered.
7. To manage your wireless service select your cell phone number and from the My wireless services page, click and Go to eCare
8. Click on account number. You'll go to the Bell Mobility page where you can manage your service.
9. Look around in Customer Care on bell.ca for answers to any other questions you might have.  It's that easy!

With Customer Care Online, you have the ability to:

• View and pay your bill
• Change your features
• Change your rate plan
• Update your account information
• And much more...

Q: What should I do if I've lost my cellular phone?A: To report a lost, stolen or recovered cell phone, please call 1-800-667-0123 or visit your nearest Bell World Store.

Q: If I'm unable to recover my lost or stolen cell, what are my options to reactivate a new phone?A: Customers are still responsible for their monthly fees for the duration of their contract with Bell Mobility.  If they decide to deactivate due to a lost, broken or stolen phone, they must pay the long term contract cancellation fee. If the customer opts to activate a new (replacement) phone, they may not be eligible for a hardware loyalty credit.  The true cost of a cell phone is much higher than the customer price of a cellular phone, which is heavily subsidized by Bell Mobility. Bell Mobility revocers the difference between the trus cost and the customer price over the term of the contract, which is why Bell Mobility holds a customer liable if it goes missing or gets broken.

Q: What is the System Access Fee (SAF)?A: The System Access Fee is charged monthly by Bell to help recover the costs associated with operating and maintaining a wireless network, including costs for ongoing maintenance, new equipment installations and technology upgrades. The fee is not required by nor collected for the federal government or any of its agencies.  Bell Mobility makes significant financial investments in its cellular network every year.  These network inprovement investments are made based on customer feedback taken from our trouble ticket reporting system and Bell Mobility's forecasts for future demand.

Q: How do I initially set up my voicemail on a cell phone?A: Dial your cell phone number from your cell phone and hit talk.  When you hear a lady's voice, hit the # key to interupt her message.  Bell Mobility will have provided you with a 4-digit temporary password- Enter this now.  Continue to follow the recorded prompts.

Q: What can I expect on my first bill?A: Cell phone bills are billed one month in advance.  You will also have your one time connection fee of $35 on this first bill.  Your first bill is also prorated.  For example: Your rate plan is $30 and we activated the plan on the 20th of the month.  Your billing date is set by Bell Mobility, so let's say they make your bill date the 1st of the month.  You will pay a prorated amount (a percentage) of your monthly bill which is $30 for the 10 or so days you will have an active phone before your billing date actually starts.

First Bill:  $30 for 1st till the 31st of the month, $35 activation fee, Prorated Plan from the 20th to the 1st.

Q: How can I remove or add features to my cell phone?
A: To remove a feature, dial *611 from your cell phone or phone 1-800-667-0123 and talk to a customer service representative.  To add a feature, you can go to your local Bell World store, manage your features on bell.ca, or contact a customer service representative.

Q: What are the costs of using Text Messaging?A: Each text message you send cost 15¢.  The only chargeable received messages are text alerts and dial up messages.  You can add Text Messaging bundles to your phone plan: 30 for $3.00, 75 for $5.00 or Unlimited for $10.00.

Q: If the wireless company to which mu contact subscribes is not on the list, will they still receive my text message?A: No, they will not receive the message. Check back regularly though, as more and more international wireless companies being to accept Bell Mobility text messages.

Q: Can I send a text message if I'm outside of North America?A: No.  Bell Mobility cell phones do not have the capability to send text messages from outside North America.

Q: Does a text message sent to the United States count as an international text message?
A: No, it counts as a regular text message billed at 15¢/message sent on a pay-per-use basis.  If you have a Text Messaging bundle, the message will be deducted from your bundle.

Q: What is 1xEVDO?A: 1xEV-DO is an evolution to our existing network- a new, wireless high-speed technology.  This network is a dedicated data network that will allow data/download speeds on average of 400-700 KBPS, compared to our current speed of approximately 50-70 KBPS.  These speeds will provide noticeable performance benefits because they're comparable to broadband like speeds. 

Q: When does long distance apply at Bell Mobility?A: Long distance may apply to both incoming and outgoing calls.  If you answer your cellular phone while traveling outside of your cellular telephone number's local area, long distance will apply.  Out going calls are local to the area/city from which you are dialing.  For outgoing calls, a good indications that long distance will apply to an outgoing call is whe the system asks you to dial "1" or says "You call will be connected, long distance charges will apply."

Q: How can I reach Bell Mobility's Customer Service department and what are the hours of operation?A: Monday-Friday: 8:00 a.m. to 8:00 p.m. & Saturday 9 a.m.- 5 p.m.  Call *611 from your cell phone or 1800- 667-0123.

Q: How is Bell Mobility cellular usage charged?A: Usage is billed per minute and the rate is determined by your rate plan.

Q: How can I find my Prepaid account balance?A: Check your balance whenever you wish, free of charge.  Just dial #321 from your prepaid phone, call 1-888-537-9999 from any other phone or send a free text message to 82273(TCARE).

Q: How can I fix problems with my Internet connection?A: If you're having problems with your Sympatico connection, try resetting your modem.  This little fix will often get you back online in no time. If you're still having problems, check your cables and physical connections before trying more complex troubleshooting.

Q: What is a hotspot?A: A hotspot is an area equipped with or within range of a wireless access point.  Hotspots are generally high-traffic public areas such as airports, train stations, hotels, conference centres and restaurants, where user can get high-speed wireless internet access by simply launching a Web browser on a laptop or handheld device that is 802.11b enabled.

Q: How can I change my Express Vu programming?A: You can use bell.ca or call 1-888-SKY-DISH to enhance your programming.  It's fast and easy to add channels, Theme Packs and more! Your new programming should appear in your electronic programming guide within 15 minutes.

Q: How can I ensure my children won't order Pay Per View movies or watch channels I don't wish for them to view?A: Parental lock-outs are easy to turn on, so you can block any channel you wish.  And then enter a 4-digit passcode you set whenever you want access to the channels you've blocked.  After hitting "Menu". follow the instructions that appear and you can have your channels locked in just 2 minutes!

Q: The closest phone jack isn't close to my TV.  Are there any other options?A: No problem!  Wireless phone jacks are available at your local Bell world store!

Q: What should I do about my Express Vu service if I'm going on a long vacation?A: If you're planning an extended vacation (minimum 6 weeks to a maximum of 7 months), you can temporarily suspend your programming throught on of our self-serve options for just $10/month. That's $5 less than having a call centre rep suspend your programming ovre the phone, which is $15/month.

Self Serve Options for suspending your programming:
(Have your Express Vu 4-digit PIN handy. You'll need your PIN for any self-serve option.)

1. Register or log in at bell.ca/selfcare and choose our online temporary programming suspension tool.
2. Go to channel 188 (on compatible receivers) and follow the steps on your TV screen.
3. Call 1-888-SKY-DISH and follow the self-serve prompts.

Q: I make few, if any, long distance calls.  How can I avoid paying the network charge?A: If you do not subscribe to a long distance plan, you will not have to pay the network charge.  Of course, without a long distance plan, you do not benefit from preferred rates.

Q: I have Call Display. Why are some numbers not displayed?A: Call Display won't show numbers in the following situations:

• If the calling party has Call Blocking
• If the call is made from certain telephone booths
• If the call is made from a business line or cell phone
• If the call is operator assisted
• If the call is long distance under certain circumstances

Q: Did you get my home phone payment?A: You can, using bell.ca, check whether your bill payment has been received.  The credit will be relected in your account balance once your bank has processed your payment, typically within 5-7 business days depending on the method you chose (online banking, branch, ATM, cheque, etc.)
*Note: You need to set up your online account on bell.ca before viewing

Q: I have no dial tone.  What can I do?A: Before calling our repair service, try the following:

• Be sure your telephone set is plugged in
• Check to see if your phone will work in another jack on the same phone line
• If possible, try another telephone (preferably not a cordless phone as these can pick up interference)
• Unplug all your equipment from the jacks on the phone line and try one phone on its own (this ensures that no other equipment is causing the problem)
• If you have a demarcation jack or network interface device (a jack-like device located inside or outside your dwelling, that separates your inside wiring from the Bell network), test one telephone on this jack to determine if the trouble is inside the premises.  If there is a dial tone at the demarcation jack then the trouble is on your premises and repair charges may apply.  Bell is responsible for providing a dial tone to the demarcation jack or network interface device.  If there is no dial tone at the network interface device or demarcation jack, you can request repairs online or call 611 from another phone.

Q: I have static on my line.  What can I do?A:

• It is important to check all phone before reporting the problem.  A defective phone or jack may cause static on the line.  Disconnect and reconnect each phone one at a time to try to isolate the problem.
• If possible, try anotehr telephone (preferable not a cordless phone as these can pick up interference)
• If removing a cordless phone eliminates the problem, when it is plugged back in, try using the channel or scan button to scan to another channel.  If the problem persists, remove this phone from the line.

Q: A technician was suppose to connect my phone today and hasn't shown up yet.  What should I do?A: If the technician has not arrived by the end of the business day, contact the repair department at 611.